Version July 13, 2020
InspectionGo Inc. (“InspectionGo”, “we”, or “us”) provides support services for home inspectors for users (“Users”) including websites and pages located at InspectionGo.com, iGoInspectors.com, InspectionGoAcademy.com, and other InspectionGo websites (“InspectionGo Websites”), as well as interactions related to engagement with InspectionGo, including services arrangements, webinars, online events, live events, and other communications (“InspectionGo Interactions”) with InspectionGo employees, agents, officers, and customers who comprise the InspectionGo community (all collectively the “InspectionGo Community” or “Services”).
We protect your personal information using industry-standard safeguards. We may share your information with your consent or as required by law, and we will always let you know when we make significant changes to this Privacy Policy. Maintaining your trust is our top priority, so we adhere to the following principles to protect your privacy:
We protect your personal information and will only provide it to third parties: (1) with your consent; (2) where it is necessary to carry out your instructions; (3) as reasonably necessary in order to provide our features and functionality to you; (4) when we reasonably believe it is required by law, subpoena or other legal process; or (5) as necessary to enforce our User Agreement or protect the rights, property, or safety of InspectionGo, its Users, and the public.
We have implemented appropriate security safeguards designed to protect your information in accordance with industry standards.
We may modify this Privacy Policy from time to time, and if we make material changes to it, we will provide notice through our Service, or by other means so that you may review the changes before you continue to use our Services. If you object to any changes, you may termination your registration.
Continuing to use our Services after we publish or communicate a notice about any changes to this Privacy Policy means that you are consenting to the changes.
Please note that certain Services or parts of InspectionGo Websites and InspectionGo Interactions may have separate terms of use and privacy policies (“Special Rules”), which will govern your use of those InspectionGo Websites and InspectionGo Interactions. In the event that there is a conflict between the Special Rules and this Privacy Policy or the InspectionGo User Agreement, the Special Rules shall govern, followed by the InspectionGo Privacy Policy, and then the InspectionGo User Agreement.
What Information We Collect
Our Privacy Policy applies to any User. We collect information when you use our Services to offer you a personalized and relevant experience, including your pursuit of business opportunities. The personal information provided to or collected by our Services is controlled by InspectionGo. If you have any concern about providing information to us or having such information displayed on our Services or otherwise used in any manner permitted in this Privacy Policy and the User Agreement, you should not become a User, visit any InspectionGo Websites, or otherwise use our Services. If you have already registered, you can terminate your registration.
How We Collect Information
Registration – When you register with us, we collect information (including your username, email address, and, if applicable, password). Our User Agreement and this Privacy Policy governs how we treat your information. You may provide additional information during the registration flow to help you access customized services.
Customer Service – We collect information when you contact us for customer support. If you access any of the InspectionGo Websites or one of our cookies on your device identifies you, your usage information and the log data described in this Privacy Policy, such as your IP address, will be associated by us with you. When you use our Services, we log information about devices used to access our Services, including IP address.
Cookies – We use measurement and customization technology known as a “Cookies.” These Cookies are used to remember a User’s online interactions with the InspectionGo Websites in order to conduct measurement and analysis of usage or to customize the User’s experience. There are two kinds of Cookies used on the InspectionGo Websites. A single-session Cookie (Tier 1) is a line of text that is stored temporarily on a User’s computer and deleted as soon as the browser is closed. A persistent or multi-session Cookie (Tier 2) is saved to a file on a User’s hard drive and is called up the next time that user visits a website. Use of these Cookies does not involve the collection of a User’s personal identification information (PII). InspectionGo does not use the information associated with Cookies to track individual user activity on the Internet, nor does it share the data obtained through such technologies, unless otherwise provided under the User Agreement or this Privacy Policy, nor does it keep a database of information obtained from the use of Cookies. You can control Cookies through your browser settings and other tools. By visiting our Services, you consent to the placement of Cookies and beacons in your browser and HTML-based emails in accordance with this Privacy Policy. For reference, opting out of Cookies still permits Users to access comparable information and services; however, it may take longer to navigate or interact with any InspectionGo Websites if a User is required to fill out certain information repeatedly.
Log Files, IP Addresses, and Information About Your Computer and Mobile Device – We collect information from the devices and networks that you use to access our Services. When you visit or leave our Services by clicking a hyperlink or when you view a third-party site that includes our plugin or cookies (or similar technology), we automatically receive the URL of the site from which you came or the one to which you are directed. We also receive the internet protocol (“IP”) address of your computer or the proxy server that you use to access the web, your computer operating system details, your type of web browser, your mobile device (including your mobile device identifier provided by your mobile device operating system), your mobile operating system (if you are accessing the InspectionGo Websites using a mobile device), and the name of your ISP or your mobile carrier.
Other Collection Methods – In addition, we are constantly innovating to improve our Services, which means we may create new ways to collect information on the Services. Our Services are a dynamic, innovative environment, which means we are always seeking to improve the Services we offer you. We often introduce new features, some of which may result in the collection of new information. If we start collecting substantially new types of personal information and materially change how we handle your data, we will modify this Privacy Policy and notify you in accordance with this Privacy Policy.
How We Use Your Personal Information
Registration – You agree that information you provide during registration can be seen by others and used by us as described in this Privacy Policy and our User Agreement. By providing personal information to us when you create or update your registration, you are expressly and voluntarily accepting the terms and conditions of our User Agreement and freely accepting and agreeing to our processing of your personal information in ways set out by this Privacy Policy. You can withdraw or modify your consent to our collection and processing of the information you provide at any time, in accordance with the terms of this Privacy Policy and the User Agreement, by changing your registration settings or by terminating your registration for any InspectionGo Websites.
Our Communications – We may communicate with you using internal InspectionGo Community messaging, email, and other ways available to us. We may send you messages relating to the availability of the Services, security, or other service-related issues.
User Communications – From time to time, we may allow you to send certain communications on our Services. In this event, the recipient may be able to see your name, email address, and some network information.
Service Development & Customized Experience – We use the information and content you provide to us to conduct research and development and to customize your experience and try to make it relevant and useful to you. We use information and content that you and other Users provide to us to conduct research and development for the improvement of our Services in order to provide you and other Users and other visitors with a better, more intuitive experience and drive User growth and engagement on our Services and to help connect professionals to economic opportunity. We also customize your experience and the experiences of others on our Services.
Analytics – We currently use a tool called “Google Analytics” to collect information about use of this site. Google Analytics collects information such as how often users visit the InspectionGo Websites, what pages they visit when they do so, and what other sites they used prior to coming to the InspectionGo Websites. We use the information we get from Google Analytics only to improve the Services. Google Analytics collects only the IP address assigned to you on the date you visit the InspectionGo Websites, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit the InspectionGo Websites, the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to any InspectionGo Websites is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. You can prevent Google Analytics from recognizing you on return visits to any InspectionGo Websites by disabling cookies on your browser.
Sharing Information with Third Parties
Any information you put on your profile and any content you post on InspectionGo Websites or provide through InspectionGo Interactions may be seen by others. We don’t provide any of your non-public information (like your email address) to third parties without your consent, unless stated under this Privacy Policy, required by law, or our belief that it is reasonably necessary to: (1) comply with a legal requirement or process, including, but not limited to, civil and criminal subpoenas, court orders or
other compulsory disclosures; (2) enforce this Privacy Policy or our User Agreement; (3) respond to claims of a violation of the rights of third parties; (4) respond to User service inquiries; or (5) protect the rights, property, or safety of any of the InspectionGo Websites, any of the InspectionGo Interactions, our Services, our Users, or the public.
We do employ third parties to help us with the Services. These third parties have limited access to your information only to perform these tasks on our behalf and are obligated to InspectionGo not to disclose or use it for other purposes.
We do not share any of your personal information with third parties for direct marketing.
Compliance with Legal Process and Other Disclosures
We may disclose your personal information if compelled by law, subpoena, or other legal process, or, if necessary, to enforce our User Agreement. It is possible that we may need to disclose personal information, profile information, or information about your activities on any InspectionGo Websites or through any InspectionGo Interactions when required by law, subpoena, or other legal process, or if we have a good faith belief that disclosure is reasonably necessary to (1) investigate, prevent, or take action regarding suspected or actual illegal activities or to assist government enforcement agencies; (2) enforce the User Agreement, investigate and defend ourselves against any third-party claims or allegations, or protect the security or integrity of our Service; or (3) exercise or protect the rights, property, or safety of any InspectionGo Websites, any Inspection Interactions, our Users, personnel, or others. We attempt to notify Users about legal demands for their personal information when appropriate in our judgment, unless prohibited by law or court order or when the request is an emergency. In light of our principles, we may dispute such demands when we believe, in our discretion, that the requests are overbroad, vague or lack proper authority, but do not commit to challenge every demand.
Rights to Access, Correct, or Delete Your Information, and Terminating Your Registration
You can change your InspectionGo User information at any time by terminating your registration. You can also ask us for additional information we may have about your registration. You have a right to (1) access, modify, correct, or delete your personal information controlled by InspectionGo regarding your registration, (2) change or remove your content, and (3) terminate your registration. If you terminate your registration, your information will generally be removed from the Service within 24 hours. We generally delete terminated registration information and will de-personalize any logs or other backup information through the deletion process within 30 days of registration termination, except as noted below.
Data Retention
We keep your information for as long as your registration is active or as needed. For example, we may keep certain information even after you terminate your registration for any InspectionGo Websites or InspectionGo Interactions if it is necessary to comply with our legal obligations, meet regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce this agreement. We retain the personal information you provide while your registration is in existence or as needed to provide you services. We may retain your personal information even after you have terminated your registration if retention is reasonably necessary to comply with our legal obligations, meet regulatory requirements,
resolve disputes between Users, prevent fraud and abuse, or enforce this Privacy Policy and our User Agreement. We may retain personal information, for a limited period of time, if requested by law enforcement.
Safe Harbor
We comply with the U.S.-E.U. and U.S.-Swiss Safe Harbor Frameworks as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data from European Union User countries and Switzerland. We have certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement.
Changes to this Privacy Policy
We may change this Privacy Policy from time to time. If we make significant changes in the way we treat your personal information, or to the Privacy Policy, we will provide notice to you on the Services or by some other means, such as email. Please review the changes carefully. If you agree to the changes, simply continue to use our Services. If you object to any of the changes to our terms and you no longer wish to use our Services, you may terminate your registration. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your registration. Using our Services after a notice of changes has been communicated to you or published on our Services shall constitute consent to the changed terms or practices.
Security
We take privacy and security seriously and have enabled HTTPS access to our site (turn on HTTPS), in addition to existing SSL access over mobile devices. Also, please know that the Internet is not a secure environment, so be careful and select strong passwords. We have implemented security safeguards designed to protect the personal information that you provide in accordance with industry standards. Access to your data on our Services is password-protected, and data such as credit card information is protected by SSL encryption when it is exchanged between your web browser and the Services. We also offer secure https access to the InspectionGo Websites. To protect any data you store on our servers, we also regularly monitor our system for possible vulnerabilities and attacks, and we use a tier- one secured-access data center. However, since the Internet is not a 100% secure environment, we cannot ensure or warrant the security of any information that you transmit to us. There is no guarantee that information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. It is your responsibility to protect the security of your login information. Please note that emails, instant messaging, and similar means of communication with other Users are not encrypted, and we strongly advise you not to communicate any confidential information through these means. Please help keep your registration safe by using a strong password, if such option is provided.
Questions or to Contact Us
If you have questions or comments about this Privacy Policy, please contact us via email at: please contact us via email at: legal@inspectiongo.com or by physical mail at: InspectionGo Inc., 1014 Pennsylvania Avenue, Tyrone, Pennsylvania 16686.